Customer Complaint

ALAMI has devised a Customer Complaint service flow based on the direction and regulation of Indonesian Financial Services Authority or Otoritas Jasa Keuangan (OJK) No. 18/POJK.07/2014 about Customer Complaint Services in Financial Services Sector and OJK Letter No. 2/SEOJK.07/2014) about Services and Resolution of Customer Complaint by Financial Services Business Operators.

We are committed to follow closely the direction and regulation for Customer Complaint Services and Resolution. Here, you will find clear and complete information for you to submit complaints and get them resolved. Your complaint will be processed immediately by our experienced and capable Customer Services team.

Customer Complaint Flow

Funders or Beneficiaries are welcome to share their complaint to ALAMI Customer Service, who will help to get them resolved within a reasonable timeframe.

customer service

Funders or Beneficiaries





Terms & Conditions for Customer Complaints

ALAMI strive to resolve customer complaints within 20 days after all the complete documents for complaints have been well received by ALAMI. However, the process timeline might be extended depending on the nature of the complaints.

Complaints Channels



You can email us at Our Customer Service team will contact you back during working hours.



Feel free to give us a call at +6221 311-161-91 during our working hours 10 AM to 5 PM

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