Layanan

Complaint Period

No Type of Complaints Completed*) On Process **) Not Completed ***) Quantity of Complains
Quantity Percentage Quantity Percentage Quantity Percentage
1 Payment Information 1212 100.00% 0 0.00% 0 0.00% 1212
2 Submission Information 3446 100.00% 0 0.00% 0 0.00% 3446
3 OTP Code Request 59 100.00% 0 0.00% 0 0.00% 59
TOTAL 4717 100.00% 0 0.00% 0 0.00% 4717

Notes:

Based on Financial Services Authority (OJK) Regulation No. 18 /POJK.07/2018 & SE OJK No. 17 /SEOJK.07/2018 Concerning Consumer Complaint Services in the Financial Services Sector, PT. ALAMI Fintek Sharia has handled consumer complaints:

*) The “Completed” column is filled in if the Complaint Responses that have been given by PT. ALAMI Fintek Sharia and if:

  1. Consumers give approval to the Complaints Response;
  2. Consumers do not raise any objections; or
  3. Consumers raise objections but PT. ALAMI Fintek Sharia rejects the objection.

**) The “On Process” column is filled in if:

  1. Complains are in the process of being handled;
  2. Complains have been given Complains Responses by PT. ALAMI Fintek Sharia but Consumers raise objections and PT. ALAMI Fintek Sharia is currently dealing with the objections.

***) The “Not Completed” is filled in if the Complain has received a Complains Response by PT. ALAMI Fintek Sharia but Consumer has raised objection and PT. ALAMI Fintek Sharia has not yet decided to handle the Consumer’s objection.

Based on Financial Services Authority (OJK) Regulation No. 18 /POJK.07/2018 & SE OJK No. 17 /SEOJK.07/2018 Concerning Consumer Complaint Services in the Financial Services Sector, PT. ALAMI Fintek Sharia has handled consumer complaints:

Complaint Period

No Type of Complaints Quantity
1 Payment Information 1212
2 Submission Information 3446
3 OTP Code Request 59
TOTAL 4717

With details of handling as follows:

No Type of Complaints Quantity Percentage
1 Payment Information 1212 100.00%
2 Submission Information 3446 100.00%
3 OTP Code Request 59 100.00%
TOTAL 4717 100.00%

*) The “Completed” column is filled in if the Complaint Responses that have been given by PT. ALAMI Fintek Sharia and if:

  1. Consumers give approval to the Complaints Response;
  2. Consumers do not raise any objections; or
  3. Consumers raise objections but PT. ALAMI Fintek Sharia rejects the objection.
No Type of Complaints Quantity Percentage
1 Payment Information 0 0.00%
2 Submission Information 0 0.00%
3 OTP Code Request 0 0.00%
TOTAL 0 0.00%

**) The “On Process” column is filled in if:

  1. Complains are in the process of being handled;
  2. Complains have been given Complains Responses by PT. ALAMI Fintek Sharia but Consumers raise objections and PT. ALAMI Fintek Sharia is currently dealing with the objections.
No Type of Complaints Quantity Percentage
1 Payment Information 0 0.00%
2 Submission Information 0 0.00%
3 OTP Code Request 0 0.00%
TOTAL 0 0.00%

***) The “Not Completed” is filled in if the Complain has received a Complains Response by PT. ALAMI Fintek Sharia but Consumer has raised objection and PT. ALAMI Fintek Sharia has not yet decided to handle the Consumer’s objection.