Layanan

Complaint Period

No Type of Complaints Completed*) On Process **) Not Completed ***) Quantity of Complains
Quantity Percentage Quantity Percentage Quantity Percentage
1 Payment Information 193 100.00% 0 0.00% 0 0.00% 193
2 Submission Information 589 100.00% 0 0.00% 0 0.00% 589
3 Others (Third party/company partner service failure) 76 100.00% 0 0.00% 0 0.00% 76
TOTAL 858 100.00% 0 0.00% 0 0.00% 858

Period: January 1 to June 30 2024

Notes:

In accordance with Financial Services Authority Regulation (POJK) No. 22 of 2023 concerning Consumer and Community Protection in the Financial Services Sector, POJK No. 18/POJK.07/2018 concerning Consumer Complaint Services, and other implementing regulations governing customer complaint services , PT. ALAMI Fintek Sharia has handled consumer complaints:

*) The “Completed” column is filled in if the Complaint Responses that have been given by PT. ALAMI Fintek Sharia and if:

  1. Consumers give approval to the Complaints Response;
  2. Consumers do not raise any objections; or
  3. Consumers raise objections but PT. ALAMI Fintek Sharia rejects the objection.

**) The “On Process” column is filled in if:

  1. Complains are in the process of being handled;
  2. Complains have been given Complains Responses by PT. ALAMI Fintek Sharia but Consumers raise objections and PT. ALAMI Fintek Sharia is currently dealing with the objections.

***) The “Not Completed” is filled in if the Complain has received a Complains Response by PT. ALAMI Fintek Sharia but Consumer has raised objection and PT. ALAMI Fintek Sharia has not yet decided to handle the Consumer’s objection.

In accordance with Financial Services Authority Regulation (POJK) No. 22 of 2023 concerning Consumer and Community Protection in the Financial Services Sector, POJK No. 18/POJK.07/2018 concerning Consumer Complaint Services, and other implementing regulations governing customer complaint services , PT. ALAMI Fintek Sharia has handled consumer complaints:

Complaint Period

No Type of Complaints Quantity
1 Payment Information 193
2 Submission Information 589
3 Others (Third party/company partner service failure) 76
TOTAL 858

Period: January 1 to May 31 2024

With details of handling as follows:

No Type of Complaints Quantity Percentage
1 Payment Information 193 100.00%
2 Submission Information 589 100.00%
3 Others (Third party/company partner service failure) 76 100.00%
TOTAL 858 100.00%

*) The “Completed” column is filled in if the Complaint Responses that have been given by PT. ALAMI Fintek Sharia and if:

  1. Consumers give approval to the Complaints Response;
  2. Consumers do not raise any objections; or
  3. Consumers raise objections but PT. ALAMI Fintek Sharia rejects the objection.
No Type of Complaints Quantity Percentage
1 Payment Information 0 0.00%
2 Submission Information 0 0.00%
3 OTP Code Request 0 0.00%
TOTAL 0 0.00%

**) The “On Process” column is filled in if:

  1. Complains are in the process of being handled;
  2. Complains have been given Complains Responses by PT. ALAMI Fintek Sharia but Consumers raise objections and PT. ALAMI Fintek Sharia is currently dealing with the objections.
No Type of Complaints Quantity Percentage
1 Payment Information 0 0.00%
2 Submission Information 0 0.00%
3 OTP Code Request 0 0.00%
TOTAL 0 0.00%

***) The “Not Completed” is filled in if the Complain has received a Complains Response by PT. ALAMI Fintek Sharia but Consumer has raised objection and PT. ALAMI Fintek Sharia has not yet decided to handle the Consumer’s objection.